Scenario
Bill and Marjorie Flag are the owners of a successful art supply company in Edentown, Colorado. Once a quarter they publish a supply catalogue that is distributed to over 5,000 artists through the Western half of the U.S. This catalogue showcases a variety of hard-to-find brushes, paints and other supplies used by discriminating amateur and professional artists.
The Flags were interested in expanding their business by establishing a presence on the World Wide Web. This would allow them to expand their customer base beyond the Western portion of the U.S., and they could then distribute catalogue information on a real-time basis to interested customers. Additionally, the Flags have decided to add two additional telephone lines to their business since the current two lines used for calls were often both busy.
Home Wireless Networks' Solution
After researching various options from numerous vendors, the Flags decided on the AirWay system, which would give them previously unheard of flexibility and a powerful new flexible voice services.
The system allows the Flags to access up to four telephone lines for voice communications. The large LCD display on each wireless Hand Set shows Bill and Marjorie the Caller ID information for each incoming caller. It also allows them to easily manage each call with sophisticated calling features such as conferencing and call transfer built into the system.
The wireless aspects of the voice network allow Bill and Marjorie to move about their store. They can even go in the warehouse without ever having to place callers on hold or place the Hand Set down. This ability to talk to the customers as they research supply requests or check invoices dramatically improves their level of customer service. It even provided them an opportunity to talk about new sales items and promotions.
With the new wireless Phone system, the Flags are tied in, without being tied down, and their business is rising to new heights.
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The Small Business
The Telecommuter
The Busy Home
The Home Office
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